I was thinking about how much power there is in saying you're sorry. I'm not talking about when you have wronged someone this time, I'm talking about giving sympathy.
Have you ever wondered what to say to someone when they are telling you about personal trauma they have experienced? Whether it is just saying "sorry you had a bad day," or "sorry you had to go through that." It might be what they need to hear.
You may find when you don't know what to say to help someone just allowing them to tell their story, then saying sorry sincerely, will be the best way to give comfort to your loved one.
I've found great peace and satisfaction myself when someone will just listen, have true empathy, and express their compassion for what I've went through.